HomeForce plans give you unlimited access to our UK-wide network of fully qualified engineers, all accessible via our 24/7 dedicated helpline. So, whether you have an appliance, plumbing and drainage or boiler plan, it’s one number, one solution.
If you already have cover with us, simply call us on 0800 014 6336. Our expert team will take care of the rest. Most of our initial callouts are completed within 24 hours, with 95% completed within 48 hours. Please have your plan reference and contact details to hand when you call us.
If your appliance is deemed B.E.R (Beyond economical repair), or specific parts for that appliance are no longer available, we will replace the appliance based on its current value or offer you a contribution towards a new appliance of your choice (up to your plan limits).
In the unlikely event that your boiler can’t be repaired, or specific parts for your boiler are no longer available, we will offer you a contribution towards a new boiler (up to your plan limits).
If you have received a callout, replacement or replacement contribution from us your plan must run for the remainder of its term.
The payments will be taken via Direct Debit, for your security and convenience.
There is no excess to pay on any callout or repair whatsoever. We pride ourselves on covering 100% of the costs of any repairs needed.
If you’re moving to a new house, simply give us a call on 0800 014 6336 to update your details. Your plan will then follow you to your new address.
Your plan will start once you have received your paperwork and have made your first payment. You will be able to make any claims after an additional 28 days, as pre-existing faults are not covered with our plans. You will then have access to unlimited callouts and repairs.
At renewal time we will send you renewal documents around 4 weeks before your plan term is up. Your plan will renew automatically unless you contact us. Please ensure you contact us 10 working days before your plan is due to renew to ensure that no renewal payment is taken.